Refund Policy
r-statistics.co Pro subscriptions are backed by a 14-day money-back guarantee. If Pro doesn't make you a meaningfully better R user in your first 14 days, you can request a full refund and we will return every cent you paid. No forms. No retention call. Just an email.
1. 14-day money-back guarantee
From the date your card is first charged, you have 14 calendar days to request a full refund for any reason or no reason at all. The refund covers the full amount of the most recent charge, including any taxes collected. You retain access to Pro until the refund is processed.
2. Subsequent renewal charges (annual plan)
Annual plans send a renewal-warning email 14 days before each automatic renewal. If you forget to cancel and are charged for a renewal you did not want, email us within 14 days of the charge and we will refund the renewal in full.
3. Monthly plan renewals
Monthly Pro renewals are not eligible for refund individually because cancellation is available at any time before the next renewal cycle. To stop monthly billing, cancel from your billing page (one click, no questions). Access continues until the end of the current paid period.
4. Lifetime plan
The 14-day money-back guarantee applies to the Lifetime plan exactly the same way. After 14 days, the Lifetime plan is non-refundable but provides permanent access to all current and future Pro features at no additional cost.
5. Teams plan
Teams subscriptions follow the same 14-day money-back guarantee, calculated from the initial team-seat purchase. Mid-term seat additions are pro-rated on cancellation.
6. Pro-rated upgrades
Switching from Pro Monthly to Pro Annual mid-cycle credits the unused portion of your current plan against the new plan's price. Switching from Pro Annual to Lifetime credits the unused portion of the year against the Lifetime price. Email us to request a pro-rated upgrade.
7. What is not eligible
- Refunds requested more than 14 days after first charge (except for renewal mistakes covered in section 2).
- Chargebacks initiated without first emailing us. We will dispute chargebacks where a refund was available on request.
- Refund requests for an account that has been suspended for violating the Terms of Service.
- Refunds where we find clear evidence of abuse of the guarantee, such as substantial completion of course content or issuance of certificates within the refund window, or repeated cycles of purchasing and refunding.
8. How refunds are processed
Refunds are returned to the original payment method. Card refunds typically appear within 5 to 10 business days depending on your card issuer. PayPal refunds are usually instant. Bank transfers can take up to 10 business days. We have no control over the speed of your bank or card issuer.
9. Payment processor
Pro subscriptions are billed through Paddle, our merchant of record. Refunds are issued through Paddle to the original payment method, and the credit may appear under Paddle's name on your statement.
10. Cancelling a subscription
You can cancel any active Pro subscription at any time from your billing page. Cancellation stops future renewals; it does not by itself trigger a refund. To stop billing AND get money back, request a refund per section 1.
12. Changes to this policy
We may update this policy from time to time. Any changes apply only to charges made after the change date. Existing subscriptions retain the policy that was in effect when they were first charged.
Contact
All refund and billing questions: support@r-statistics.co
We respond within 1 business day.